Why am I having problems accessing SciFinder-n?
SciFinder Troubleshooting Checklist
Registration
- Verify your UALR enrollment or employment and log in credentials.
- Connect to UALR VPN, UALR secured wifi, or within UALR IP range.
- Use SciFinder-n recommended web browser technology. (Systems requirements and recommendations)
- Use this SciFinder® User Registration link to register (including if you have been inactive or changed schools).
- Access SciFinder-n from the Library’s A to Z database list.
Access
- Make sure you are using SciFinder-n recommended web browser technology (Systems requirements and recommendations).
- Clear your web browser cache, cookies, and history.
- Accept all "untrusted certificate" warnings that pop up.
- Avoid SciFinder-n limits.
- Reset password if you are unable to connect to an existing account.
Facts You Should Know about SciFinder-n
1. You must register a username and password at SciFinder® User Registration. Users must use this specific link address because it identifies our campus account (ex. johndoe@ualr.edu).
2. After registering, you must use the link address that is on the Ottenheimer Library https://researchguides.ualr.edu/az.php?a=s page. This specific link is used to authenticate you as an UALR employee or student. You can bookmark this link, but it must follow this string: https://go.openathens.net/redirector/ualr.edu?url=https://scifinder-n.cas.org
3. Sometimes SciFinder-n sends more than a browser has room for, even in logging in. In this case, you may need to clear your browser's browsing data and try to log in again.
4. CAS, the company that owns SciFinder, is pretty cautious and tends to turn off access if they suspect suspicious activity which may include new activity after a long period of unuse. You may have the best results by contacting CAS support directly to reinstate the account. It is best for you to contact support directly about login issues because you will be able to give personal account information.
If you had a previous account with another CAS resource like SciFinder basic, that account will work with SciFinder-n.